How to download and export inspection data, reports, and videos

This guide covers how to download reports, videos, and complete project data from Pioneer inspections. Before starting any download or export process, ensure your inspection is completed and you have the appropriate user permissions.

User Role Permissions

Your ability to download certain types of data depends on your user role:

• Viewer Role: Can only generate reports without videos. Cannot export video packages, even for large inspection datasets.

• Full Access Users (Admin and Edit): Can download all content types including videos, reports, and complete project packages.

If you need access to specific project content, the project owner must explicitly invite you as a user. Viewer access is project-specific and doesn't grant access to other projects or accounts.

Downloading Complete Projects

To download entire projects to external storage or your computer for offline viewing:

1. Navigate to your project using the filter bar at the top of Pioneer

2. Use the export function to package the entire project data

3. Go to your downloads page and wait for the zip file option to appear

4. Always use the zip icon on the download page instead of downloading files individually

5. Download the zip file to your desired location

Download Method Selection

• Large packages: Use the zip file download option after "acceptance" of the submittal from within Pioneer for better stability

• Small packages: Cloud download is only recommended for quick downloads of one or two inspections or PDF reports

Best Practices for Downloads

• Download to local drives first, then move files afterward. Downloading directly to network drives can cause delays and instability

• Files may continue generating after Pioneer shows "100% complete," so wait for all files to populate before disconnecting when using the cloud download option

• Download packages expire after 30 days and will need to be re-generated if older than this timeframe

Downloading Individual Reports

To download reports for specific inspections:

1. Select your completed inspection from the dashboard

2. Choose from three download options based on your needs:

   • Quick Report: Streamlined report for immediate sharing or job site posting

   • Generate Report: Comprehensive report with customization options

   • Export: Data export for integration with other systems

Downloading Videos with Annotations

When exporting videos with annotations:

1. Select your completed inspection

2. In the Text and Annotation options, ensure you select 'Distance (added by SewerAI)'

3. This setting is required for proper video distance information and prevents blank distance counters for video exports

Troubleshooting Common Issues

Downloads Stuck at "Fetching Files"

If your download is stuck at the fetching stage:

• Check if your download package is older than 30 days - expired packages need to be re-generated

• Re-run the export process to create a new download package

Incomplete Downloads and CRSWAP Files

If you see CRSWAP files or downloads stuck at 99%:

• CRSWAP files are temporary file pieces created during individual file downloads

• This indicates an incomplete download - restart using the zip download method

• You can safely delete incomplete download folders and CRSWAP files

• Always use the zip icon on the download page instead of downloading files individually

Export Package Corruption

Export failures can occur due to illegal characters in data fields, particularly in Pipe Segment Reference numbers:

Symptoms:

• ZIP downloads missing videos and reports when extracted

• Downloads stalling at 99% with unplayable videos

Prevention:

• Avoid using Shift+Enter when filling inspection fields

• Check Pipe Segment Reference numbers for extra spaces or hidden characters

• Ensure field entries don't contain newline characters (\n)

Resolution:

• Edit the inspection data to remove illegal characters and re-run the export

• Contact support if you need assistance identifying and removing illegal characters