How to Handle Missing Videos or Segments in Inspections

If you notice missing video segments in your inspection or can't locate certain inspection videos, there are several steps you can take to resolve the issue.

When Videos Are Missing from Field Inspections

If you've just recorded a video but don't see it in Field Inspections, the issue may be related to software synchronization. Contact support to connect via TeamViewer for immediate assistance in recovering the video.

Finding Archived or Missing Inspections

To locate potentially missing inspections:

1. Check the project name and date range of the missing inspections

2. Verify the inspection type (CCTV, MACP, etc.)

3. Contact SewerAI support with these details:

   • Project name

   • Date range of missing inspections

   • Location/city of the inspections

   • Any specific segment references if available

Exporting Inspection Lists

You can export lists of your inspections to CSV format for easier tracking:

1. Navigate to the Inspections page in Pioneer

2. Filter for your desired project

3. Click the Export button

4. Click the "Download CSV" button to export the inspection list

   Important: Users with view‑only access can only export reports, not video packages. If you need access to video files, the project owner must either:

   • Grant you full access permissions, or

   • Create a digital submittal that includes the videos you need

   If the export fails or doesn’t provide a download option:

   1. Check for NASSCO issues:

      • Apply the “with issues” filter to identify inspections with validation problems

      • Resolve any NASSCO issues before attempting to export again

   2. For large exports (900+ videos), break the export into smaller chunks to prevent failures:

      • Export videos in batches (e.g., first two weeks, last two weeks of a month)

      • Use the zip file download option to ensure a stable export and complete download