Troubleshooting Video Upload and Saving Issues

Common Issues

If you're having trouble uploading or saving videos in Pioneer, check these common causes:

1. Disk Space - Ensure you have adequate free space on your hard drive. At least 1GB of free space is recommended for video processing.

2. Network Connection - A stable internet connection is required for uploading. If uploads seem stuck, check your connection.

3. Browser Cache - If you receive error messages in the web interface, try clearing your browser cache and cookies or opening in a new window.

Best Practices

Follow these best practices to avoid upload issues:

• When uploading from a USB drive, first copy the files to your local hard drive before uploading to Pioneer

• Ensure all videos are fully synced before updating the Pioneer software

• If a video is stuck in "Upload Pending" status, try closing and reopening the Pioneer software before attempting to sync again

Resolving Failed Uploads

If your video failed to upload or save:

1. Check if the video file can be played locally in Pioneer

2. Close Pioneer completely and reopen it

3. Try re-syncing from the Field Inspections page using the sync button in the top right

4. If the video still won't upload, contact support for assistance