Why is my 360 video upload stuck on "Ingesting" status?

Last updated: March 3, 2026

If your 360 video file remains stuck in "Ingesting" status for an extended period (hours or days), the most common cause is file corruption. You can diagnose this issue yourself before considering re-uploading or contacting support.

How to check if your 360 file is corrupted

To verify whether your 360 file is corrupt:

  1. Locate the original 360 video file on your device

  2. Try to open the file in the GoPro 360 player application

  3. If the file opens and plays normally in GoPro 360 player, the file is not corrupted

  4. If the file cannot be opened or fails to play in GoPro 360 player, this indicates the file is corrupted

What to do if your file is corrupted

If you've confirmed that your 360 file is corrupted using the GoPro 360 player test:

  • The inspection will need to be re-shot with a new 360 video recording

  • Archive the stuck upload from your account

  • Capture a new 360 video and upload the fresh file

If your file is not corrupted

If your 360 file opens successfully in the GoPro 360 player but is still stuck in "Ingesting" status, there may be a backend processing issue. In this case, contact support with details about your specific upload for further assistance.