Managing Users in Pioneer Accounts

This article covers how to add, manage, and remove users in your PIONEER account.

Adding New Users

There are two ways to add users to your account:

1. Self-Registration
Users can sign up by navigating to PIONEER and selecting “Sign up here”, then entering their email and creating a password.

2. Admin-Created Accounts
Administrators can request user creation by providing the user’s email address to Support.

After registering, users must:

• Verify their email via the confirmation link

• Complete a one-time registration form

User Permission Levels

Users can be assigned one of the following permission levels:

• Admin – Full access, including user management

• Editor – Can manage and edit inspections

• View Only – Can view inspections only

Note: If a user has multiple permission levels within the same project, the most restrictive permission will apply.

Switching from Google Sign-In to Password Login

To switch from Google sign-in to a password-based login:

• Contact Support to reset your authentication method

• You will receive a temporary password

• Update your password in Account Settings after logging in

Common Issues

Verification email not received?

• Check spam or junk folders

• Contact Support to confirm whether the email was bounced

• Support can manually verify the email if needed