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Utilizing View Mode on Pioneer

Step by step guide for Utilities, Engineering Firms and Stakeholders to reviewing data and inspections on Pioneer

Seth Nickinson avatar
Written by Seth Nickinson
Updated over a week ago

So, you've been invited to view inspection data on Pioneer. Welcome! Here are some basic steps to reviewing your data

1. Accept the Invitation

You likely received an email invitation to access data on Pioneer. If so, it will look like this, and you should click on the hyperlink.

Alternately, if someone simply told you to login, please visit

As long as you use the same email address that was invited / provided by the existing Pioneer user, your permissions will carry over.

2. Create a Login

Select a username and password or sign in with a Google account.

3. Review the Data

Your partner agency may have invited you to a specific Project or an entire data set. Either way, your dashboard view will show you all the data you have access to.

Most often, data is organized into "Projects" - in this case, "June 22 360 - Jackson"

4. Filter and Search

The center of the page is filled with powerful Filters you can apply to locate the pipe segments or maintenance holes you are looking for. Among other things, you can filter by:

  • City and Street

  • Date Range

  • Segment ID

  • Material

  • Does it have any Structural Grade 4 or 5 defects?

  • How high is the Pipe Rating Index?

  • Specific NASSCO condition codes you are interested in

You can also use the "Gear" icon to add Columns to the main dashboard, and then sort the table by those columns.

In this case, we are searching for inspections in San Rafael from July 2019 to July 2021, on pipes that are Vitrified Clay Pipe and have at least 1 serious structural defect. We have added the "PACP Quick Rating" column as well.

Click the "play" triangle at the end of the row to enter a single inspection view.

5. Review a Single Inspection

Here you will are presented with all you need to review a given inspection. The default view includes:

  • Header (meta) information in the top left

  • Video player in the center

  • Snapshots (still image) on the right

  • Conditions table at the bottom

All of these windows can be resized using the little blue corners at the bottom right and moved around the screen. They can also be closed with an "X" and will be stored in the palette of tools on the far right of the screen. You can see whatever you want on your screen, and expand to two monitors if you desire.

Almost everything on this screen has keyboard shortcuts, which are visible when you mouse over a button.

The Header

This section - which you can expand to full-screen - contains all NASSCO header fields. It will prompt you if any Required field is missing or misformatted.

The Video Player

The powerful video player allows you to change playback speed from .33x to 6x, advance by a frame or a second, and scrub through the video at will.

If you are viewing a 360 degree ("Pano") video, you can pan around in the browser window, and use the "center" button to re-center.

Use the "link" button - visible in the screenshot above - to provide someone a hyperlink to a very specific timestamp in a video

The Snapshots

Still images are a standard part of a NASSCO deliverable. Our software automatically captures a still image when the condition is added. Clicking on a snapshot jumps to to the relevant frame of the video, and the related condition row in the conditions table.

The Conditions Table

This table represents all the standard information about a condition. It shows the timestamp and distance of the condition. It uses NASSCO condition codes, which are color-coded and whose full name is revealed if you mouse over them. It also provides all the supporting information and remarks.

Note: View-only users cannot edit conditions, only see them.

The Unfolded View

If you are reviewing a 360 video, the "aperture" icon reveals the "unfolded" view of the asset

6. Move Through Inspections and Indicate Your Approval

Once you have filtered to a set of inspections, you can move through them from the dashboard of by using the "n of n" dropdown at the top of the page. In this case we have 15 inspections in our set, and we are looking at #9.

"Mark Reviewed" is an optional function that can make it easy for you or your partners to know when you have reviewed a given inspection. Clicking the "Mark Reviewed" button at the top of the inspection pages changes its status throughout the platform to "Reviewed."

Note: we do not yet have functionality to allow you to leave specific comments on an inspection for the originating party. Coming soon!

7. Download PDF Reports

At SewerAI, we believe in a strong chain of custody for data. That means only the data owner (with Edit rights) can generate and download a full submittal containing:

  • Databases

  • Videos

    • with text and audio annotation if desired

  • Snapshot Images

  • PDF reports

However, view-only users are allowed to generate PDF reports (to get access to all Pioneer functionality, contact us!)

Back on the main dashboard, select any inspections that have no outstanding NASSCO "issues" and click "Download."

You will be presented with the option to select PDF reports and name the package.

8. Get Support

Our Help Center articles and videos are available 24/7 at

SewerAI staff is available for live chat during business hours in North America. Simply use the chat bubble always present in the lower right corner of Pioneer, and we will respond promptly.

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